Last updated: 3 September 2025

Welcome to Fix Your House Ltd. These Terms and Conditions (“Terms”) govern your use of our website and services. Please read them carefully. By using our website or booking our services, you agree to these Terms. If you do not agree, please do not use our website or services.

1. About Us

Fix Your House Ltd (“we”, “our”, “us”) is a property maintenance and home improvement company based in London, United Kingdom.

2. Our Services

We provide property repair, maintenance and improvement services across London, including plumbing, electrical, drainage, roofing, extensions, and related services. Details of the specific services you request will be confirmed when you make a booking.

3. Bookings

  • Bookings can be made online, by phone, WhatsApp, or email.
  • All bookings are subject to availability and confirmation.
  • You must provide accurate information about your property and service needs.
  • We reserve the right to decline a booking if circumstances make it unsafe, unlawful, or unreasonable.

4. Prices and Payment

  • All prices are quoted in GBP (£) and include applicable taxes unless otherwise stated.
  • Payment terms will be agreed at the time of booking. Some services may require a deposit.
  • Final invoices must be paid within the timeframe specified (usually upon completion of services).
  • Payments are processed securely through our approved payment providers.

5. Cancellations and Rescheduling

  • If you wish to cancel or reschedule a booking, you must notify us at least 24 hours before the scheduled appointment.
  • Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.
  • We reserve the right to reschedule or cancel a booking due to unforeseen circumstances (e.g., staff illness, equipment failure, or unsafe conditions).

6. Service Standards

  • We aim to provide services with reasonable skill, care, and professionalism.
  • All work is carried out in accordance with industry standards and regulations.
  • Where applicable, services may include a warranty or guarantee (details provided on request).

7. Customer Responsibilities

You agree to:

  • Provide safe and reasonable access to your property.
  • Ensure that pets, children, or personal belongings do not obstruct the work area.
  • Inform us of any relevant risks, hazards, or special requirements at your property.

8. Liability

  • We are not liable for indirect or consequential losses, including loss of profit, income, or business opportunities.
  • Our liability for direct damages is limited to the total value of the service provided, except in cases of personal injury or death caused by our negligence.
  • We are not responsible for delays or failures caused by events outside our reasonable control (e.g., extreme weather, strikes, or third-party issues).

9. Intellectual Property

  • All content on our website (text, images, graphics, logos) is the property of Fix Your House Ltd unless otherwise stated.
  • You may not copy, reproduce, or use our content without prior written consent.

10. Privacy

We respect your privacy and protect your data in accordance with our Privacy Policy. Please review it to understand how we handle your personal information.

11. Complaints

If you have a complaint about our services, please contact us at info@fixyourhouse.co.uk or call us on +44 7777 759333. We will investigate your concerns and aim to resolve them promptly.

12. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on our website with the updated “Last updated” date. Your continued use of our services constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the English courts.

14. Contact Us

For any questions about these Terms, please contact us:

Fix Your House Ltd
Email: info@fixyourhouse.co.uk
Phone: +44 7777 759333
London, United Kingdom